Logahan, J.M., Meliala, J.S. and Putong, I. 2015. Mapping the Customer Experience Management Strategies for Customer Loyalty in Retail Hypermarket Jabodetabek. Journal The Winners. 16, 1 (Mar. 2015), 15-24. DOI:https://doi.org/10.21512/tw.v16i1.1539.