1.
Hoang YNN, Kumar V, Amorim M. EXPLORING QUALITY DETERMINANTS IN AIRLINE SERVICES: A STUDY OF CUSTOMER EXPERIENCE IN VIETNAM. Int’l J. of Org. Bus. Excellence [Internet]. 2021 Mar. 10 [cited 2026 Jul. 23];2(2):121–132. Available from: https://journal.binus.ac.id/index.php/ijobex/article/view/7139