HOANG, Y Nha Ngoc; KUMAR, Vikas; AMORIM, Marlene. EXPLORING QUALITY DETERMINANTS IN AIRLINE SERVICES: A STUDY OF CUSTOMER EXPERIENCE IN VIETNAM. International Journal of Organizational Business Excellence, [S. l.], v. 2, n. 2, p. 121–132, 2021. DOI: 10.21512/ijobex.v2i2.7139. Disponível em: https://journal.binus.ac.id/index.php/ijobex/article/view/7139. Acesso em: 1 sep. 2026.