Prasetyo, Ario Adi, and Ford Lumban Gaol. “Analisis Dampak Penerapan IT Service Desk Pada Bank XYZ”. ComTech: Computer, Mathematics and Engineering Applications 1, no. 2 (December 1, 2010): 1119-1139. Accessed March 14, 2025. https://journal.binus.ac.id/index.php/comtech/article/view/2689.