Caesaron, D., Makapedua, J. and Lukodono, R. P. (2021) “Evaluation of Online-Based Ride-Hailing Services Using Service Quality (Servqual) Method, Refined Kano Model, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD): A Case Study of Grab Bike Indonesia”, ComTech: Computer, Mathematics and Engineering Applications, 12(2), pp. 75–88. doi: 10.21512/comtech.v12i2.6790.