CAESARON, Dino; MAKAPEDUA, Jessie; LUKODONO, Rio Prasetyo. Evaluation of Online-Based Ride-Hailing Services Using Service Quality (Servqual) Method, Refined Kano Model, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD): A Case Study of Grab Bike Indonesia. ComTech: Computer, Mathematics and Engineering Applications, [S. l.], v. 12, n. 2, p. 75–88, 2021. DOI: 10.21512/comtech.v12i2.6790. Disponível em: https://journal.binus.ac.id/index.php/comtech/article/view/6790. Acesso em: 4 aug. 2025.