HENDRA, H. Penerapan Best Practice IT Service Management dalam Perbaikan IT Service Desk: Studi Kasus PT. Matahari Putra Prima. ComTech: Computer, Mathematics and Engineering Applications, [S. l.], v. 2, n. 1, p. 514-526, 2011. DOI: 10.21512/comtech.v2i1.2798. Disponível em: https://journal.binus.ac.id/index.php/comtech/article/view/2798. Acesso em: 31 mar. 2025.