PRASETYO, Ario Adi; GAOL, Ford Lumban. Analisis Dampak Penerapan IT Service Desk pada Bank XYZ. ComTech: Computer, Mathematics and Engineering Applications, [S. l.], v. 1, n. 2, p. 1119–1139, 2010. DOI: 10.21512/comtech.v1i2.2689. Disponível em: https://journal.binus.ac.id/index.php/comtech/article/view/2689. Acesso em: 19 may. 2025.