(1)
Caesaron, D.; Makapedua, J.; Lukodono, R. P. Evaluation of Online-Based Ride-Hailing Services Using Service Quality (Servqual) Method, Refined Kano Model, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD): A Case Study of Grab Bike Indonesia. ComTech 2021, 12, 75-88.