Penyelarasan Strategi Bisnis dan Teknologi Informasi yang Efektif dengan Metode Balanced Scorecard Pada PT XYZ


  • Eli Suryani Bina Nusantara University
  • Muhammad Fadli Bina Nusantara University



information technology strategy map, Balanced Scorecard, critical success factor


Along with the dynamic changes in business environment, information technology strategy map becomes an effective and flexible mechanism to visualize critical strategic actions required for the company and information technology (IT) organization to achieve its objectives. On the other hand, IT is perceived as a center of cost and investment. Therefore, IT benefit values become very important to measure and communicate. Using Balanced Scorecard method, this study aims to design IT strategy map aligned with the corporate strategy and effective measurement of IT performance in its contribution to achieve corporate objectives. The method is designed based on the results of data and information analysis gathered from executive interviews, focus group discussions and workshops at the company. Balanced Scorecard is a comprehensive and effective tools to measure, monitor and evaluate the performance of IT critical success factors (CSFs) to support the corporate objectives.



Plum Analytics


Kaplan, Robert S. & Northon, David P. (2004). Strategy Maps Converting Intangible Assets To Tangible Outcomes. Harvard Business School Publishing.

Kaplan, Robert S., David P. Norton. (2001). The Strategy Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Massachusetts: Harvard Business School Press.

Parker, Marilyn M. (1996). Strategic Transformation and Information Technology: Paradigms for Performing While Transforming. New Jersey: Prentice-Hall.

Parker, Marilyn M., Benson, Robert. (1988). Information Economics: Linking BusinessPerformance to Information Technology. New Jersey: Prentice-Hall.

Remenyi, D., Money, A. & Twite, A. (1995). Effective Measurement and Management of IT Costs and Benefits, Oxford: Butterworth-Heinemann.






Abstract 323  .
PDF downloaded 380  .