Oey E, Putri NRP, Rahardjo BS. Classifying Customer Attributes with Importance Performance Analysis and Fuzzy Kano. CommIT (Communication and Information Technology) Journal [Internet]. 2023 Sep. 6 [cited 2025 Jul. 6];17(2):121-3. Available from: https://journal.binus.ac.id/index.php/commit/article/view/8534