1.
Irena A, Tiffany S, Aripradono TB, Sundjaja AM. Chatbot Quality and Its Impact on User Satisfaction and Continuance Usage Intention in the Indonesian Banking Industry. CommIT (Communication and Information Technology) Journal [Internet]. 2026 Mar. 5 [cited 2026 Mar. 7];20(1). Available from: https://journal.binus.ac.id/index.php/commit/article/view/13215