Yu LJ, Md Saad NH, Kun Z, ElSayad G. Evaluating Airline Passengers’ Satisfaction during the COVID-19 Pandemic: A Case Study of AirAsia Services through Sentiment Analysis and Topic Modelling. CommIT (Communication and Information Technology) Journal [Internet]. 2024Aug.21 [cited 2025Feb.22];18(2):137-50. Available from: https://journal.binus.ac.id/index.php/commit/article/view/11364