Mulyono, Jeffrey Arief, and Sfenrianto Sfenrianto. “Evaluation of Customer Satisfaction on Indonesian Banking Chatbot Services During the COVID-19 Pandemic”. CommIT (Communication and Information Technology) Journal 16, no. 1 (March 7, 2022): 69-85. Accessed February 22, 2025. https://journal.binus.ac.id/index.php/commit/article/view/7813.