Irena, Angela, Sabrina Tiffany, Tobias Benito Aripradono, and Arta Moro Sundjaja. 2026. “Chatbot Quality and Its Impact on User Satisfaction and Continuance Usage Intention in the Indonesian Banking Industry”. CommIT (Communication and Information Technology) Journal 20 (1). https://journal.binus.ac.id/index.php/commit/article/view/13215.