OEY, E.; PUTRI, N. R. P.; RAHARDJO, B. S. Classifying Customer Attributes with Importance Performance Analysis and Fuzzy Kano. CommIT (Communication and Information Technology) Journal, [S. l.], v. 17, n. 2, p. 121-131, 2023. DOI: 10.21512/commit.v17i2.8534. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/8534. Acesso em: 22 feb. 2025.