OEY, Elia; PUTRI, Nyimas Revita Permaisuri; RAHARDJO, Benyamin Suwito. Classifying Customer Attributes with Importance Performance Analysis and Fuzzy Kano. CommIT (Communication and Information Technology) Journal, [S. l.], v. 17, n. 2, p. 121–131, 2023. DOI: 10.21512/commit.v17i2.8534. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/8534. Acesso em: 6 jul. 2025.