MULYONO, J. A.; SFENRIANTO, S. Evaluation of Customer Satisfaction on Indonesian Banking Chatbot Services During the COVID-19 Pandemic. CommIT (Communication and Information Technology) Journal, [S. l.], v. 16, n. 1, p. 69-85, 2022. DOI: 10.21512/commit.v16i1.7813. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/7813. Acesso em: 22 feb. 2025.