SUGANDI, L. KNOWLEDGE MANAGEMENT UNTUK CUSTOMER SERVICE. CommIT (Communication and Information Technology) Journal, [S. l.], v. 4, n. 2, p. 120-124, 2010. DOI: 10.21512/commit.v4i2.545. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/545. Acesso em: 31 mar. 2025.