IRENA, Angela; TIFFANY, Sabrina; ARIPRADONO, Tobias Benito; SUNDJAJA, Arta Moro. Chatbot Quality and Its Impact on User Satisfaction and Continuance Usage Intention in the Indonesian Banking Industry. CommIT (Communication and Information Technology) Journal, [S. l.], v. 20, n. 1, 2026. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/13215. Acesso em: 6 mar. 2026.