SETYOWIBOWO, Dendy; RAHARJO, Teguh; FITRIANI, Anita Nur. Project Management Strategy for Chatbot Implementation Based on ITIL v4: A Logistics Company Case. CommIT (Communication and Information Technology) Journal, [S. l.], v. 19, n. 1, p. 59–70, 2025. DOI: 10.21512/commit.v19i1.12106. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/12106. Acesso em: 13 jul. 2025.