YU, L. J.; MD SAAD, N. H.; KUN, Z.; ELSAYAD, G. Evaluating Airline Passengers’ Satisfaction during the COVID-19 Pandemic: A Case Study of AirAsia Services through Sentiment Analysis and Topic Modelling. CommIT (Communication and Information Technology) Journal, [S. l.], v. 18, n. 2, p. 137-150, 2024. DOI: 10.21512/commit.v18i2.11364. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/11364. Acesso em: 22 feb. 2025.