YU, Lee Jie; MD SAAD, Nor Hasliza; KUN, Zhu; ELSAYAD, Ghada. Evaluating Airline Passengers’ Satisfaction during the COVID-19 Pandemic: A Case Study of AirAsia Services through Sentiment Analysis and Topic Modelling. CommIT (Communication and Information Technology) Journal, [S. l.], v. 18, n. 2, p. 137–150, 2024. DOI: 10.21512/commit.v18i2.11364. Disponível em: https://journal.binus.ac.id/index.php/commit/article/view/11364. Acesso em: 19 may. 2025.