Iswara LM, Suryani SA. AN ANALYSIS ON CUSTOMERS’ LEVEL OF EXPERIENCE TOWARD SATISFACTION, IMAGE AND LOYALTY IN PEOPLE BASED SERVICE INDUSTRY, IN PARTICULAR SALON INDUSTRY IN JAKARTA. J. Buss. Stra. & Exec. [Internet]. 2010Nov.30 [cited 2024Nov.23];3(1):49 - 71. Available from: https://journal.binus.ac.id/index.php/JBSE/article/view/203