1.
Tanihaha T. THE ROLE OF EMOTIONAL SATISFACTION IN SERVICE ENCOUNTER FOR DEPARTMENT STORES IN JAKARTA. J. Buss. Stra. & Exec. [Internet]. 2009Jun.29 [cited 2024Nov.23];1(2):299 - 310. Available from: https://journal.binus.ac.id/index.php/JBSE/article/view/185