Iswara, Lydia M., and Stephanie Astri Suryani. 2010. “AN ANALYSIS ON CUSTOMERS’ LEVEL OF EXPERIENCE TOWARD SATISFACTION, IMAGE AND LOYALTY IN PEOPLE BASED SERVICE INDUSTRY, IN PARTICULAR SALON INDUSTRY IN JAKARTA”. Journal of Business Strategy and Execution 3 (1):49 - 71. https://journal.binus.ac.id/index.php/JBSE/article/view/203.