ISWARA, L. M.; SURYANI, S. A. AN ANALYSIS ON CUSTOMERS’ LEVEL OF EXPERIENCE TOWARD SATISFACTION, IMAGE AND LOYALTY IN PEOPLE BASED SERVICE INDUSTRY, IN PARTICULAR SALON INDUSTRY IN JAKARTA. Journal of Business Strategy and Execution, [S. l.], v. 3, n. 1, p. 49 - 71, 2010. Disponível em: https://journal.binus.ac.id/index.php/JBSE/article/view/203. Acesso em: 7 may. 2024.