IMAWAN, Z. N.; SUCENTO, B. ANALISA KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN JASA PADA PEMEGANG KARTU KREDIT EVERYDAY BANK MANDIRI DI JAKARTA. Journal of Business Strategy and Execution, [S. l.], v. 1, n. 2, p. 387 - 400, 2009. Disponível em: https://journal.binus.ac.id/index.php/JBSE/article/view/190. Acesso em: 3 may. 2024.