TANIHAHA, T. THE ROLE OF EMOTIONAL SATISFACTION IN SERVICE ENCOUNTER FOR DEPARTMENT STORES IN JAKARTA. Journal of Business Strategy and Execution, [S. l.], v. 1, n. 2, p. 299 - 310, 2009. Disponível em: https://journal.binus.ac.id/index.php/JBSE/article/view/185. Acesso em: 23 nov. 2024.