NATALIA, Natalia; PUTRA, Andriansyah Sumanto; MELATI, Ina. PENGUKURAN CUSTOMER LOYALTY MELALUI ANALISIS EXPERIENTIAL MARKETING, SERVICE QUALITY DAN BRAND IMAGE DENGAN CUSTOMER VALUE SEBAGAI VARIABLE INTERVENING. Journal of Business Strategy and Execution, [S. l.], v. 6, n. 2, p. 220 – 235, 2014. Disponível em: https://journal.binus.ac.id/index.php/JBSE/article/view/806. Acesso em: 4 may. 2025.