FRANSISCO, Mario. Measuring Student Satisfaction with Academic Applications at BINUS University Through the Customer Satisfaction Score (CSAT) Framework. Engineering, MAthematics and Computer Science Journal (EMACS), [S. l.], v. 8, n. 1, p. 1–10, 2026. DOI: 10.21512/emacsjournal.v8i1.14540. Disponível em: https://journal.binus.ac.id/index.php/EMACS/article/view/14540. Acesso em: 7 feb. 2026.