User Experience Analysis of Duolingo Using User Experience Questionnaire

Authors

  • Anderies Anderies Bina Nusantara University
  • Cindy Agustina Bina Nusantara University
  • Tania Lipiena Bina Nusantara University
  • Ayunda Raaziqi Bina Nusantara University
  • Alexander Agung Santoso Gunawan Bina Nusantara University

DOI:

https://doi.org/10.21512/emacsjournal.v5i3.9227

Keywords:

Multimedia, Language Learning, Application, UI/UX, Duolingo, UX Evaluation, UEQ

Abstract

The internet is one of the vital means for everyone to get various information easily and exact like they’re looking for. The use of internet-based learning that is applied in modern times is very influential in the field of education compared to the past, because it can develop language skills in a country, besides that increasingly sophisticated technology can help students learn in a structured manner. One of the impacts we can see or feel is on the learning process. With the internet, it is so much easier either for the students or the teachers. One of the well-known applications in the world is Duolingo. Duolingo is one of many applications that give so much influence to language learning applications. More than 300 million people already use Duolingo for their learning. The purpose of this experiment is to analyze the User Experience of the Duolingo application. The experimental method was applied using surveys distributed via social media. There are 103 Duolingo users who were willing to take the surveys and answer all of the questions given. The result of the survey showed Novelty’s scale has the lowest mean, and Perspicuity’s scale has the highest. That means some of Duolingo’s users found that the application is less interesting. Hence, that could affect the effectiveness of the application.

Dimensions

Plum Analytics

Author Biographies

Anderies Anderies, Bina Nusantara University

Computer Science Department, School of Computer Science

Cindy Agustina, Bina Nusantara University

Computer Science Department, School of Computer Science

Tania Lipiena, Bina Nusantara University

Computer Science Department, School of Computer Science

Ayunda Raaziqi, Bina Nusantara University

Computer Science Department, School of Computer Science

Alexander Agung Santoso Gunawan, Bina Nusantara University

Computer Science Department, School of Computer Science

References

Abdulrahaman, M. D., Faruk, N., Oloyede, A. A., Surajudeen-Bakinde, N. T., Olawoyin, L. A., Mejabi, O. V., & Azeez, A. L. (2020). Multimedia tools in the teaching and learning processes. Heliyon, 6(11), 05312. https://doi.org/10.1016/j.heliyon.2020.e05312

Ajisoko, P. (2020). The use of Duolingo apps to improve English vocabulary learning. International Journal of Emerging Technologies in Learning (iJET), 15(7), 149-155.https://doi.org/10.3991/ijet.v15i07.13229

Arkorful, V., Abaidoo, N. (2017). The role of e-learning, advantages and disadvantages of its adoption in higher education, Volume 12, No.1.

Badran, O., & Al-Haddad, S. (2018). The impact of software user experience on customer satisfaction. Journal of Management Information and Decision Sciences, 21(1).

Ekayana, A. A. (2021). User experience penggunaan google classroom Dan Quizizz Dalam pembelajaran blended learning program Studi Sistem Komputer. Jurnal Ilmu Pendidikan (JIP) STKIP Kusuma Negara, 13(1), 23–34. https://doi.org/10.37640/jip.v13i1.939

Handayani, V., Lukman Budiono, F., Rosyada, D., Nisa Sofia Amriza, R., Zulkifli, & Ummi Masruroh, S. (2020). Gamified Learning Platform Analysis for Designing a Gamification-Based UI / UX of E-learning Applications: A Systematic Literature Review. In 2020 8th International Conference on Cyber and IT Service Management, CITSM 2020. Institute of Electrical and Electronics Engineers Inc. https://doi.org/10.1109/CITSM50537.2020.9268791

International Organization for Standardization (2010), ISO 9241-210:2010(en), Ergonomics of Human-System Interaction—Part 210:Human-Centred Design for InteractiveSystems,https://www.iso.org/obp/ui/#iso:std:i so:9241:-210:ed-1:en

Kim, N.-H. (2020). User Experience Validation Using the Honeycomb Model in the Requirements Development Stage. International Journal of Advanced Smart Convergence, 9 (3), 227–231. https://doi.org/10.7236/IJASC.2020.9.3.227

Knight, W. (2019). Ux for developers: How to integrate user-centered design principles into your day-to-day development work. Apress.https://doi.org/10.1007/978-1-4842-4227-8

Laksono, M. Q., Kusumawardani, S. S., & Ferdiana, R. (2020). Evaluating User Experience on E-learning using the User Experience Questionnaire (UEQ) with Additional Functional Scale (pp. 18–24). Scitepress. https://doi.org/10.5220/0009339900180024

Laugwitz, B., Held, T., Schrepp, M. (2008). Construction and Evaluation of a User Experience Questionnaire. In: Holzinger, A.(eds) HCI and Usability for Education and Work. USAB 2008. Lecture Notes in Computer Science, vol 5298. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-89350-9_6

Loewen, S., Crowther, D., Isbell, D., Minhye Kim, K., Maloney, J., Miller, Z., Rawal, H. (2019, September). Mobile-assisted language learning: A Duolingo case study,Volume31,Issue3,https://doi.org/10.1017/S0958344019000065

Maham Sheikh, Abdul Hafeez Muhammad, & Quadri Noorul hasan Naveed. (2021). Enhancing Usability of E-Learning Platform: A Case Study of Khan Academy.Sjesr,4(2),40–50.https://doi.org/10.36902/sjesr-vol4-iss2-2021(40-50)

Mansson, L., Wiklund, M., Öhberg, F., Danielsson, K., & Sandlund, M. (2020). Co-creation with older adults to improve user-experience of a smartphone self-test application to assess balance function. International Journal of Environmental Research and Public Health, 17(11). https://doi.org/10.3390/ijerph17113768

Maslov, I., Nikou, S., & Hansen, P. (2021). Exploring user experience of learning management system. International Journal of Information and Learning Technology, 38(4), 344–363. https://doi.org/10.1108/IJILT-03-2021-0046

Mochammad Aldi Kushendriawan, Harry Budi Santoso, Panca O. Hadi Putra, & Martin Schrepp. (2021). Evaluating User Experience of a Mobile Health Application ‘Halodoc’ using User Experience Questionnaire and Usability Testing. Jurnal Sistem Informasi, 17(1), 58–71. https://doi.org/10.21609/jsi.v17i1.1063

Nugroho, T. A. T., & Surjono, H. D. (2019, February). The effectiveness of mobile-based interactive learning multimedia in science process skills. In Journal of Physics: Conference Series (Vol. 1157, No. 2, p. 022024). IOP Publishing.https://doi.org/10.1088/1742-6596/1157/2/022024

Nurhudatiana, A., & Caesarion, A. S. (2020). Exploring User Experience of Massive Open Online Courses (MOOCs): A Case Study of Millennial Learners in Jakarta, Indonesia. In ACM International Conference Proceeding Series (pp. 44–49). Association forComputingMachinery.https://doi.org/10.1145/3383923.3383968

Quiñones, D., Rusu, C., & Rusu, V. (2018). A methodology to develop usability/user experience heuristics. Computer Standards and Interfaces, 59, 109–129. https://doi.org/10.1016/j.csi.2018.03.002

Sabukunze, I. D., & Arakaza, A. (2021). User Experience Analysis on Mobile Application Design Using User Experience Questionnaire. Indonesian Journal of Information Systems, 15–26. https://doi.org/10.24002/ijis.v4i1.4646

Schrepp, Martin. (2017). User Experience Questionnaire Handbook Version 2. Accessed at: https://www.researchgate.net/publication/303880829_ User_Experience_Questionnaire_Handbook_Version_2/citations

Shortt, M. (2021). Gamification in mobile-assisted language learning: a systematic review of Duolingo literature from public release of 2012 to early 2020, https://doi.org/10.1080/09588221.2021.1933540

Suartama, I. K., Triwahyuni, E., Abbas, S., Hastuti, W.D., Subiyantoro, S., & Salehudin, M. (2020). Development of E-Learning Oriented Inquiry Learning Based on Character Education in Multimedia Course. European Journal of Educational Research, 9(4), 1591-1603. https://doi.org/10.12973/eu-jer.9.4.1591

Zardari, B. A., Hussain, Z., Arain, A. A., Rizvi, W. H., & Vighio, M. S. (2021). Development and validation of user experience-based e-learning acceptance model for sustainable higher education. Sustainability (Switzerland),13(11).https://doi.org/10.3390/su13116201

Downloads

Published

2023-09-30

Issue

Section

Articles
Abstract 621  .
PDF downloaded 424  .