1.
Gunawan A, Sumarwan U, Yuliati LN, Jahroh S. Cross-Channel Behavior in Indonesia: Are Omnichannel Shoppers More Loyal than Multichannel Shoppers?. Binus Business Review [Internet]. 2022 Oct. 31 [cited 2025 Apr. 29];13(3):285-92. Available from: https://journal.binus.ac.id/index.php/BBR/article/view/8526