Natalia N, Adhikara CT, Agusthina S. Analisis Implementasi Customer Relationship Management dan Marketing Public Relations terhadap Nilai Pelanggan dan Dampaknya terhadap Loyalitas Pelanggan: Studi Kasus Grand Tropic Suites’ Hotel. Binus Business Review [Internet]. 2012May31 [cited 2025Feb.23];3(1):513-25. Available from: https://journal.binus.ac.id/index.php/BBR/article/view/1339