Dewanti, Retno, and Hilman Tjandra. “Peran Mediator Kepuasan Pelanggan Dalam Menciptakan Sikap Dan Perilaku Loyal”. Binus Business Review 5, no. 1 (May 30, 2014): 1-7. Accessed March 1, 2025. https://journal.binus.ac.id/index.php/BBR/article/view/1190.