Adiati, Maria Pia, and Agung Gita Subakti. “Overview Kepuasan Pelanggan: Studi Kasus Pelayanan Rijstaffel Di Restoran Oasis”. Binus Business Review 6, no. 2 (August 31, 2016): 321-329. Accessed February 23, 2025. https://journal.binus.ac.id/index.php/BBR/article/view/981.