Arifin, Muhammad Fakhrul, Hartoyo Hartoyo, and Eva Z Yusuf. “The Importance of Service Quality in Building Customer Satisfaction and Loyalty in the Service Industry: A Case Study of Hunky Dory Barbershop”. Binus Business Review 11, no. 2 (July 31, 2020): 79-89. Accessed February 22, 2025. https://journal.binus.ac.id/index.php/BBR/article/view/6268.