[1]
N. Natalia, C. T. Adhikara, and S. Agusthina, “Analisis Implementasi Customer Relationship Management dan Marketing Public Relations terhadap Nilai Pelanggan dan Dampaknya terhadap Loyalitas Pelanggan: Studi Kasus Grand Tropic Suites’ Hotel”, Binus Business Review, vol. 3, no. 1, pp. 513-525, May 2012.