Arifin, M. F., Hartoyo, H. and Yusuf, E. Z. (2020) “The Importance of Service Quality in Building Customer Satisfaction and Loyalty in the Service Industry: A Case Study of Hunky Dory Barbershop”, Binus Business Review, 11(2), pp. 79-89. doi: 10.21512/bbr.v11i2.6268.