Arifin, Muhammad Fakhrul, Hartoyo Hartoyo, and Eva Z Yusuf. 2020. “The Importance of Service Quality in Building Customer Satisfaction and Loyalty in the Service Industry: A Case Study of Hunky Dory Barbershop”. Binus Business Review 11 (2):79-89. https://doi.org/10.21512/bbr.v11i2.6268.