SIMBOLON, Freddy. Model Pengukuran Kinerja Customer Relationship Management dalam Industri Perbankan. Binus Business Review, [S. l.], v. 5, n. 1, p. 278–287, 2014. DOI: 10.21512/bbr.v5i1.1216. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1216. Acesso em: 23 aug. 2025.