HINDARWATI, E. N.; JAYASARI, A. Analisis Kualitas Pelayanan PT Jasa Raharja dengan Metode Servqual. Binus Business Review, [S. l.], v. 5, n. 2, p. 626-637, 2014. DOI: 10.21512/bbr.v5i2.1186. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1186. Acesso em: 23 feb. 2025.