TAURIANA, D.; CHRISTINE, C. Analisis Hubungan Service Recovery terhadap Complaining Behavior dan Dampaknya terhadap Brand Switching. Binus Business Review, [S. l.], v. 2, n. 1, p. 115-123, 2011. DOI: 10.21512/bbr.v2i1.1116. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1116. Acesso em: 23 feb. 2025.