PRABOWO, H.; VIONA, V. Mengukur Loyalitas Pelanggan Melalui Citra Toko dan Kepercayaan Pelanggan di Toko Retail. Binus Business Review, [S. l.], v. 1, n. 2, p. 416-424, 2010. DOI: 10.21512/bbr.v1i2.1088. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1088. Acesso em: 23 feb. 2025.