TAURIANA, D.; NERI, S. Kualitas 0Pelayanan dan Perilaku Keluhan Konsumen; Determinan dan Tipologi. Binus Business Review, [S. l.], v. 1, n. 1, p. 283-292, 2010. DOI: 10.21512/bbr.v1i1.1075. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1075. Acesso em: 3 apr. 2025.