RAWIS, Stella Olivia; NASUTION, Reza Ashari; HADIANSYAH, Laksmi Saraswati; ADIANI, Widyoretno; APRIANINGSIH, Atik. Systematic Literature Review of Switching Behavior in Service Industry. Binus Business Review, [S. l.], v. 13, n. 1, p. 1–17, 2022. DOI: 10.21512/bbr.v13i1.7618. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/7618. Acesso em: 10 may. 2025.