KRISTIAWAN, Y.; HARTOYO, H.; SUHARJO, B. Customer Satisfaction: Service Quality or Product Quality (Case Study at Fast Food Restaurant in Jabodetabek). Binus Business Review, [S. l.], v. 12, n. 2, p. 165-176, 2021. DOI: 10.21512/bbr.v12i2.6672. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/6672. Acesso em: 22 feb. 2025.