HADIYANTO, H. S. Customer Retention and Related Factors Analysis in Financial Services Company. Binus Business Review, [S. l.], v. 12, n. 2, p. 93-101, 2021. DOI: 10.21512/bbr.v12i2.6546. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/6546. Acesso em: 22 feb. 2025.