SOELASIH, Y.; SUMANI, S. Customer Loyalty: The Difference between Full-Service Carriers and Low-Cost Carriers in Indonesia. Binus Business Review, [S. l.], v. 12, n. 1, p. 21-29, 2021. DOI: 10.21512/bbr.v12i1.6489. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/6489. Acesso em: 9 mar. 2025.