ARIFIN, Muhammad Fakhrul; HARTOYO, Hartoyo; YUSUF, Eva Z. The Importance of Service Quality in Building Customer Satisfaction and Loyalty in the Service Industry: A Case Study of Hunky Dory Barbershop. Binus Business Review, [S. l.], v. 11, n. 2, p. 79–89, 2020. DOI: 10.21512/bbr.v11i2.6268. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/6268. Acesso em: 10 may. 2025.