NINDIANI, A.; HAMSAL, M.; PURBA, H. H. Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery. Binus Business Review, [S. l.], v. 9, n. 2, p. 95-103, 2018. DOI: 10.21512/bbr.v9i2.4257. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/4257. Acesso em: 23 feb. 2025.