GAMAYANTO, I.; CHRISTIAN, H. The Development of Innovative CRM E-Commerce: The Case of Blibli.Com. Binus Business Review, [S. l.], v. 9, n. 1, p. 29-38, 2018. DOI: 10.21512/bbr.v9i1.4100. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/4100. Acesso em: 22 feb. 2025.